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What is Real User Monitoring (RUM)?

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Real user monitoring (RUM) is a popular performance monitoring process used by website owners to collect detailed data about a user’s interaction with an application. RUM enables website owners to track user behavior, identify potential issues, and optimize their website’s performance. In this article, we will discuss what real user monitoring is, why it is important, how it works, and its benefits.

Why is real user monitoring important?

Real user monitoring is important because it provides visibility into how users interact with a website and helps website owners understand the user experience. With real user monitoring, website owners can identify performance bottlenecks and address them accordingly. This leads to faster page load times and better website performance. Additionally, real user monitoring helps improve user engagement, reduce bounce rates, and ultimately lead to higher business success.

How does real user monitoring work?

Real user monitoring works by tracking user behavior on a website or application. Real user monitoring tools use JavaScript code snippets embedded in the website’s HTML code to collect data on user interactions, such as page load times, response times, and user actions. This data is then sent to a central server for analysis.

Real user monitoring gives website owners insights into how their website performs from a user’s perspective. RUM metrics provide valuable information on how users interact with a website, which can be used to identify potential issues and optimize performance.

Real user monitoring vs synthetic user monitoring

Synthetic user monitoring is a technique that simulates user behavior to test website performance. Synthetic user monitoring can provide valuable insights but not accurately reflect real user experiences. On the other hand, real user monitoring captures data directly from real users and provides a more accurate reflection of website performance.

Benefits of Real User Monitoring

  1. Improved User Experience: One of the key benefits of RUM is the improvement of the user experience. By understanding how real users interact with your website, including pages they visit, load times, and potential issues they encounter, you can make necessary adjustments to enhance the user experience and increase overall user satisfaction.
  2. Actionable Data for Decision-Making: RUM supplies website owners with real, actionable data derived from actual user behavior. This data can inform decision-making processes, from website design to functionality improvements, and help prioritize areas for improvement based on user impact.
  3. Proactive Problem Identification and Resolution: Real user monitoring allows you to proactively identify and resolve potential problems before they drastically affect your users. By continuously monitoring user interactions and website performance, RUM can help detect anomalies, identify bottlenecks, and mitigate issues, ensuring consistent and efficient website performance.

The Power and Potential of Real User Monitoring

Rum monitoring is crucial for website owners who want to improve their website’s performance and user experience. The data collected by real user monitoring tools can be used to identify potential issues and optimize website performance. If you’re experiencing an internet outage, maps can help you identify the cause of the outage. By leveraging real user monitoring tools, website owners can gain a competitive advantage and improve their business success.

Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.

Learn more about Ninja Endpoint Management, check out a live tour, or start your free trial of the NinjaOne platform.

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